A: The MasterCard rePower Load Network is a service from MasterCard that allows you to add money to your eligible MasterCard prepaid card at participating merchants. This service is currently available in the U.S. at over 100,000 retail locations.

A: Simply visit a participating retailer with the cash you want to add. Some retailers support the card swipe method, which enables you to add funds in-store by asking the cashier to swipe your card. While other retailers sell reload packs, (e.g., Green Dot MoneyPak, Vanilla Reload Pack) that you purchase and add funds on your card by entering a code online or by phone.

Western Union locations will ask you to fill out a form to add funds and an agent will load the money onto your card.

A: Type in a city and state, or a zip code to search for a retail location nearest you. You can further narrow down the list of MasterCard rePower merchant locations by providing a street address. Click the Search button, and you will be presented with a list of locations and the type of reload supported (e.g., Card Swipe, Western Union, Reload Pack).

A: Follow the instructions provided with your card. Typically, you may get your balance by either visiting your card issuer's website or by calling the phone number on the back of the card.

A: Reload fees charged by the retailer may apply. Please refer to the fees section and also check with a participating merchant for the most up-to-date information.

A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically, there is a customer service number for your financial institution on the back of the card that you can call. You can always contact the MasterCard Assistance Center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111.

If you believe that your question can only be answered by MasterCard, click here to submit your question.

A: Reloadable MasterCard prepaid cards are the only cards that can be loaded using the MasterCard rePower load network. You can find out if your card is eligible by looking for the MasterCard rePower logo on the back of your card or by contacting your card issuer.