Q: My receipt did not clearly indicate the surcharge. What should I do?
A: Merchants can charge a surcharge to customers who pay with MasterCard-branded credit cards. These fees are not allowed on Debit MasterCard or MasterCard prepaid cards. Merchants much clearly disclose their surcharge policies at the register and clearly indicate the amount of the surcharge on the receipt.
If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, email us directly at merchantsurcharge@mastercard.com.
Q: The merchant surcharge was a higher amount than I expected. What should I do?
A: The surcharge that the merchant assesses may not exceed the merchant discount rate that the merchant pays for the credit card that is surcharged. In the United States, this charge for MasterCard typically ranges from 1.5% to 3%. In no event may the merchant surcharge an amount greater than 4%. Merchants much clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt.
If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, email us here and provide the information requested.
Q: The merchant surcharge was not clearly disclosed before I paid. What should I do?
A: Merchants must clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, email us here and provide the information requested.
Q: I was charged a surcharge without my knowledge. What should I do?
A: Merchants can charge an extra fee to all customers who pay with MasterCard branded credit cards. These fees are not allowed on Debit MasterCard or MasterCard prepaid cards. These requirements can be found by clicking here.
Merchants must clearly disclose their surcharge policies at the register and clearly indicate the amount of the surcharge on the receipt.
If you are not certain whether you have been charged appropriately or would like to report a questionable charge, email us at merchantsurcharge@mastercard.com.
Q: A merchant wanted to charge a surcharge or fee to use my MasterCard. What should I do?
A: Merchants can charge an extra fee to customers who pay with MasterCard branded credit cards, where permissible by law. These fees are not allowed on Debit MasterCard or MasterCard prepaid cards. Additional details on these surcharges can be found by clicking here.
Merchants must clearly disclose their surcharge policies at the register and clearly indicate the amount of the surcharge on the receipt.
If you are not certain whether you have been charged appropriately, or would like to report a questionable charge, email us directly at merchantsurcharge@mastercard.com.
