Our response to COVID-19

Customer Care

Electronic Payments

Safety First

Community

No matter where you are in the world, the coronavirus (COVID-19) pandemic has become part of our new reality. Each day presents new responses – from governments and organizations alike – that, in turn, present new realities and challenges we are all feeling deeply.

Mastercard is closely monitoring these events to ensure we are taking all necessary steps to protect our employees and maintain service to our customers.

We are here for you

On any average day, our network is helping you get the most out of daily activities, whether it’s buying a gift or stocking up on groceries, helping a small business get paid, or using data-powered insights to help businesses and governments make critical decisions. And, at the heart of all of that, we strive to make every transaction safe, simple, smart and accessible.

That continues in today’s uncertain world. That same technology is there to send money to friends and family or to access credit for medical care. Our network is the cornerstone to these activities. And, even in the face of this unprecedented event, our operations continue as normal.

A letter to our community

Mastercard CEO, Ajay Banga, shares how we’re navigating the new COVID-19 reality – by reaching out to our workforce, partners, cardholders and society – while continuing to enable commerce around the globe.

Read more from CEO Ajay Banga

Customer care

If you have immediate questions about your balance or specific purchases, we encourage you to contact the bank or credit union that issued your card. That number is available on the back of your card. In addition, our customer care team is available to you online, on Twitter or via one of our global toll-free numbers.

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Toll-Free Numbers

woman looking out of a window in an office

Online Customer Care

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@AskMastercard on Twitter

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Tips to Navigate Disputes in the COVID-19 Era

Benefits of electronic payments

Tap & Go®: Contactless payments mean you don’t need to hand your card to anyone. Simply hold your card or digital wallet to the payment terminal for increased speed, safety and cleanliness. Mastercard is increasing the PIN-required purchase amount in Europe, Canada, Australia, Latin America and across the Middle East and Africa to help keep everyone safe at the point of sale.

Online Payments: Shopping online allows you to access what you need without leaving your home. And, Mastercard technology keeps your information safe and secure to deliver a quick and seamless experience.

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Higher contactless payments

As you look for safer ways to pay, contactless payment will become more and more important for maintaining public health. Mastercard is now increasing the limits on contactless payment to make this option viable for more purchases.

Read more about higher contactless payments

Safety first

Fraud Alert: Cybercriminals are exploiting everyone’s desire for COVID-19 updates and information and are using it as a phishing lure to deliver malware. Only visit sites you know, check to make sure you know the sender and never share sensitive information.

Peace of Mind: You are protected against unauthorized purchases. If you lose your card or spot unfamiliar charges on your statements, contact the card issuer. With Zero Liability fraud protection, Mastercard provides protection from fraud when making any purchase, whether at home, on-the-go, or in-store.1 ID Theft Protection™ provides proactive monitoring and resolution of identity theft threats for U.S. Mastercard cardholders.2

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Pay with confidence. Anywhere. Anytime.

Whether paying online, in-store, in-app or a wearable, Mastercard provides valuable security benefits to help keep you protected. Our experts are continually building and refining our technology to stay ahead of fraudsters, so once Mastercard identifies your smartphone as yours, others cannot purchase with your mobile credentials.

Read more about Mastercard Security

Get insights on how COVID-19 has shifted the retail sector to digital

From the growth of e-commerce to curbside, ‘no touch’ and a sharpened focus on consumer spending on needs vs. wants, COVID-19 has driven rapid change in the retail sector.

Learn more

Protecting what connects us

The last worry healthcare organizations need is wondering whether they are vulnerable to cyberattacks. With RiskRecon, Mastercard is offering free cybersecurity rating assessments to healthcare organizations around the world.

Read more from Ajay Bhalla, President, Cyber & Intelligence, Mastercard

Helping the community

We have joined with The Bill & Melinda Gates Foundation, Wellcome Trust, Chan Zuckerberg Initiative and others to speed-up the response to the COVID-19 epidemic by identifying, assessing, developing, and scaling-up treatments. We invite you to join our effort to find a solution to this unprecedented situation.

We are working to support communities hit hard by this situation, matching employee donations to relief efforts and have contributed to funds like the China Women's Development Foundation. Our employees are making an impact in their local communities, and we are helping them match their unique skills to volunteer opportunities that focus on health, human services and small business initiatives. And, through our partnership with Scholastic, we are making our Girls4Tech online curriculum for grades 3–7 available to parents and teachers looking for learning resources.

Read more about Mastercard’s work with communities

Girls4Tech

Learning Resources with Girls4Tech

Girls4Tech

Follow @Girls4Tech on Twitter

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COVID-19 Therapeutics Accelerator

For the latest news on COVID-19, visit the Centers for Disease Control and the World Health Organization

1. Certain restrictions apply, see https://www.mastercard.ca/en-ca/about-mastercard/what-we-do/terms-of-use/zero-liability-terms-conditions.html for further details.

2. Certain terms, conditions and exclusions apply. Cardholders need to register for this service. This service is provided by Generali Global Assistance, Inc. Please see your guide to benefits for details, or call 1-800-MASTERCARD (1-800-627-837-2273).